This is a much-lower starting cost than SugarCRM, which is priced similarly but requires a minimum of 10 users on an annual subscription, for a grand total of $4,800 to start. For basic CRM, the minimum subscription is $325 for five users on Microsoft Dynamics CRM Online Professional. Smaller organizations that want fewer than five users, or that want to have the on-premise version to install on their own infrastructure, need to work with a Microsoft Partner to get up and running.

To sign up for Microsoft Dynamics CRM online, you must pay for a minimum of five users. If you already have Office 365 Enterprise E3, you can add Microsoft Dynamics CRM Online Professional and Power BI to your subscription for just $45 per user per month. The Enterprise 360 plan ($200 per user per month, with a special introductory price of $150 per user per month) is recommended for marketing and customer support professionals, and offers Microsoft Dynamics CRM Online, Unified Service Desk, account management, lead and opportunity management, social management tools, pipeline management and forecasting, and data analytics. Microsoft Social Engagement Enterprise ($125 per user per month) offers unlimited streams, sharing, and posts, as well as with the CRM software. Marketing ($125 per user per month) offers campaign management, brand management, lead management and scoring, social marketing and marketing analytics. Sales Productivity ($105 per user per month, with a special introductory price of $65 per user per month) combines Microsoft Dynamics CRM Online, Office 365, and Power BI (Microsoft's business intelligence service), to help teams collaborate and close deals quickly. Social Engagement Professional ($75 per user per month) provides tools for social listening, a social center, social accounts, and trend alerts. It includes social media analytics, sales and customer service automation, and reports. The Professional tier ($65 per user per month, and the tier I tested) is recommended for sales professionals and customer support teams.

Microsoft Dynamics Pricing The pricing plans for Microsoft Dynamics CRM are complicated, with different plans targeting sales and marketing professionals.

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